Collision Repair – Frequently Asked Questions
How long does collision repair take?
Repair times vary based on damage severity. Minor repairs typically take 3–5 days. More complex structural repairs may take 2–3 weeks. We’ll give you a clear timeline upfront.
Do you work with insurance companies?
Absolutely! We partner with all the major insurance companies to make the repair process as smooth and easy as possible for you.
Do I have to use a Tesla-certified shop?
You’re not required to, but using a non-certified shop can void your Tesla warranty and may result in improper repair of critical safety systems like Autopilot. Certification matters.
Do I have to use a Rivian-certified shop?
You’re not required to, but using a non-certified shop can void your Rivian warranty and may result in improper repair of critical safety systems. Certification matters.
How much will it cost to repair my vehicle?
The cost of repairs depends on a variety of factors, including the extent of the damage, the parts and materials needed, and the labor required to complete the repairs. We always provide our customers with transparent pricing information.
What's the difference between OEM and aftermarket parts?
OEM (Original Equipment Manufacturer) parts are made by Tesla to exact factory specifications. Aftermarket parts are made by third parties and may not fit or perform correctly — especially for Tesla’s precision-engineered components.
Do you offer a warranty on your repairs?
Yes, we stand behind our work with a warranty on all workmanship for as long as you own the vehicle. Parts will carry the manufacturer’s warranty. If you experience any issues or concerns with your repairs, simply bring your vehicle back, and we’ll make it right.
Do you offer a loaner car or rental assistance?
Yes. We coordinate with rental partners to ensure you’re never without transportation while your Tesla is being repaired.
